Chris Mounivong

Review of Southgate Volkswagen LP

Unfortunately I felt the Sales Team was trying to ...

Unfortunately I felt the Sales Team was trying to be dishonest with me. When I went to pick up my Golf R I purchased, The vehicle had different rims on it and when I questioned the Sales people about this there comment was"Oh you didn't want those rims" I replied "This is not the vehicle I purchased". After further disputing and discussions in the end VW southgate did correct the error of my vehicle and replaced the rims to the ones I purchased and the finance team was very friendly and tried there best to make things better for me but unfortunately my experience with VW Southgate started off on the wrong foot. This mades are things difficult for me to trust anyone on VW Southgate staff throughout the entire process. I have purchased many vehicles in my past. This was for sure the worst car buying experience for me.