savethephantom

Review of Country Inn and Suites, Baymon...

My friend came into town all the way from the othe...

My friend came into town all the way from the other side of the country and we thought a fun event would be to visit the castle and get a tour. We both love architecture and old buildings. She made the reservation online, a week prior and we got a call about an hour before the tour telling us that they didn't do tours at 3pm. I live an hour away, so we were already on our way. They had a week to inform us that we wouldn't be able to tour and a week to rectify the situation so that we could go on a tour at the proper time. The woman who left a voicemail asked us to call back and we did several times and no one answered the phone.

We decided to go anyway as the building is so beautiful we wanted to see it. When we went, we told them we wanted a refund. Since no one was answering the phone, we weren't even sure if we would be able to get a refund, they gave us the run around and told us we could join the wine tasting. We never expressed interest in the wine tasting, so I don't understand why they would offer that. I wasn't sure if it was an offering in that we would get it for free or have to pay for it. It was very weird.

They finally let us look around which was definitely worth it, as it's such a beautiful old mansion, which is why I can't give this review one star. Then we went back downstairs and told them we did want a refund due to us never going on the tour. The girl at the desk had to call over the manager who apparently gave us the refund but didn't bother to tell us until we asked about it. Overall it was a weird experience that made me wonder how they are able to continue this business with so many bad reviews. I would recommend going and seeing it for yourself, but I wouldn't trust them to do right by you.