Rachel Schoulthies Review of Universal Nissan and Universal...
I would leave zero stars if I could. My friend saw...
I would leave zero stars if I could. My friend saw a 2019 Hyundai Elantra on the Universal Hyundai website for 12k that she was highly interested in. She called yesterday at around 3:00 and confirmed availability of the car and was told to come in at 5:00 to check it out. When she arrived, she was told that the car sold the night before, even though she called ahead of time to confirm availability. Anthony, our salesman, tried to put her into a more expensive car. I just feel that they tried to do a bait and switch tactic on us here, and it s leaving a bad taste in mouth with this dealership and they Hyundai name. My friend, along with everyone else during this time, has been through a lot and had no reason to be treated like this. No one deserves to be treated like this. We were very disappointed in our experience, and are considering disregarding Hyundai entirely from our car search. We have since been contacted by Anthony, but we are tired of hearing excuses For what happens, instead of how they are going to make this situation right for my friend.
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