Dwayne Hamson

Review of Capilano Volkswagen Inc.

I ve purchased two cars from Capilano VW. The sale...

I ve purchased two cars from Capilano VW. The sales staff will lie directly to your face and smile with patent insincerity. As an example of their prolific mendacity, our salesman, Steve, ensured the deal included monster mats and a trunk liner. The mats and liner were included with our previous Golf wagon and so I wanted the same for my new car. When I picked up the car, the mats were present, but no liner. I went back and said I wanted the CarGo trunk liner as was agreed on- Steve said it wasn t part of the deal. I demanded a liner and he gave me a cheap plastic liner and said they don t make the heavy duty liner anymore. I found the CarGo liner online via VW parts and contacted a dealer on the East Coast (Georgetown VW). Tos Voelkner responded by saying his computer showed 41 available in the Vancouver warehouse. I ll be purchasing one from a different VW parts dealer.
The service department is just as bad and also extremely incompetent. They didn t fix my car for a fully covered warranty issue and even suggested I may have to pay. I ve booked an appointment at another dealership. After this second experience at Capilano VW, I will be taking my cars to be serviced at another dealership.

Update: Purchased a new Cargo trunk liner from a different dealership after they fixed my car within 5 minutes of arriving. I ll be sticking with them for my servicing of both Golfs going forward.

Feb 24, 2019- Steve went above and beyond?! Really?!? There were 3 people directly present during the deal- Steve, my wife, and myself. So how would you know?!?

It hasn t escaped my attention that you didn t push back about my claim of the incompetent service department. Worst experience I have ever had.