I unfortunately had a negative experience with Bes...

I unfortunately had a negative experience with Best in Show Pet Resort. They lost my dog's collar, rabies tag and leash. We asked for an exit bath and scheduled the pick up time for my in-laws to get our dog. Our dog came out wet from the bath. When my in-law asked about the dog being wet, the staff told her "we have 150 dogs right now, we're doing the best we can" and so she had to put a wet dog into her car because of short staffing/over-booking. When I made the appointment, I clearly said that we are new dog owners, I had never boarded a dog before and that I was not at all familiar with how the rates worked. I was told drop off was any time between 7 AM and 7 PM weekdays and that pick up was anytime before 6 PM on Saturday. We dropped the dog off at 6 pm on Wednesday and scheduled a 4pm pickup for Saturday. We were charged $20 for late pick-up, which apparently happens when you pick up the dog after noon. If we had been told that, we would have had him picked up by noon! Our dog has been sick since the day after we brought him home, which may or may not be related to being boarded...I really don't know. I have called to complain about all of these things and supposedly I am being refunded the $20 late fee, but that has not happened yet. I've had to call multiple times to follow up on the lost collar, leash and rabies tag, and finally was told today that they have searched all over and found nothing. This place is expensive and seems short staffed. Not worth the money for the level of service provided.