Julia Jasmine Madrazo-Sta Romana

Review of Garden Orchid Hotel

The hotel was fully booked so I didn't really expe...

The hotel was fully booked so I didn't really expect stellar service. What i didn't expect was the bad service, which might be due to the lack of training. Front desk was accomodating but the restaurant staff wasn't. Basic service like water glasses were often lacking. The housekeeping staff was inconsistent at best. They would clean the room and forget the towels or forget to take out the trash. The food was good though and the location can't be beat. It's a good business hotel but not a place I would book to feel pampered.