LB Howard Review of Westin New Orleans
I will NOT stay here on my next visit to NOLA. The...
I will NOT stay here on my next visit to NOLA. The hotel staff did not accommodate my reservation request and informed me of this once we arrived. Two weeks ago I requested a specific room, river view, since I was given an option during booking, and on the day of my arrival, I was given the choice of a city view or wait two hours to check-in. Seriously?! We just arrived from taking a bumpy flight and our room was not ready. We chose the city view out of jet lag-big mistake. Not only was there no "city view" were on a noisy floor, given a dirty room, the phones didn t work properly- a lot of static and redials to contact the front desk, and we had to request new linens- ours were dirty. Clearly dirty!!! I ve attached a photo of my city view room. Unfortunately, I posted my review a few days before I departed and guess what? The night before we were to leave, we were somehow LOCKED OUT! I had to go to the front desk and request another room key. How ironic? So, me and my mom went to the front desk and requested another room key. Thank goodness the Manager of Housekeeping was on duty and let us in our room-we had gone shopping that day. I would like to admit that the staff was friendly, but the hotel experience just wasn't what I expected. At check-out we were offered a free night's stay on our next visit-NO THANKS!
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