I took in my Sony lap top. I was told it needed a ...

I took in my Sony lap top. I was told it needed a new hard drive and that nothing on my existing hard drive could be saved. It took nearly 2 weeks and I picked up my lap top and took it home and began the arduous task of reloading programs, etc. only to find my computer was still not operating properly. I took it to a different shop to find out that the hard drive had not been replaced and I needed a new one. I would have had more respect if I had been told that they could not fix it, than to say it was fixed and it had not been.