Nic Gar

Review of Makati Shagri-la Manila

The carpet in the room need to be replaced. It's o...

The carpet in the room need to be replaced. It's old already.
The staff are superbly trained. Despite the holiday peak, fully booked rooms, fully booked restos, and so many people everywhere they remained calm, attentive, prompt, and smiling. Kudos to the training team, staff and managers for making sure the team remains like this at all times.
At 3pm there were no food left in the horizon club except for soft drinks, and a few pitchers of juice. However, one of the staff was able to give 2 pieces of cream puffs (not sure if that's the name) and nuts for my toddler. It's a relief.
I understand the situation because of the christmas peak...and because it's christmas it's not a big deal. There are other things to be grateful for.