I had a family member who really wanted something ...

I had a family member who really wanted something from them for Christmas. I ordered and then sat back and waited, expecting it in the post a few days to week later. Its now a week before Christmas and I simply get an email telling me that my order has been cancelled and I have been refunded. No sincere apology or consideration that its almost impossible to get the item in time for Christmas now. Needless to say, I will not ever use them again. Impersonal and unprofessional service.