Kelly S.

Review of Crowne Plaza New Orleans

Our stay was actually kinda of terrible. We tried ...

Our stay was actually kinda of terrible. We tried checking in earlier than intended which is understood to not be guaranteed, but then our room wasn t ready at 4pm - regular check in. We waited for our room from 1230pm to 5pm. No remorse or accommodation from staff.

Most staff is rude and don t care. They ignore you at the desk and shrug at every inconvenience. Pool and gym is closed due to repairs. Still paid same price and no one informed us of repairs until we were looking around dumb in our suits and asked about it specifically. Then the concierge said go to Ace Hotel for a pool. Oh but it s $20 per person and not accommodated either. Ridiculous.

The rooms were not good either. The beds were hard as a rock. No refrigerator. My sister got sick from whatever is in the air. No cold water. Vending machines don t work.

I think the only positive I have of this place is the location. Right on Bourbon and Canal which was convenient.

Either way - stay away if you don t want to overpay for rudeness and non-accommodation on vacation.