Awful experience and rude people! Have a 2014 Ford...

Awful experience and rude people! Have a 2014 Ford Raptor with the roush package with 23,000 miles blow a transmission. The west ford dealer told me they could not help me. They then printed directions to the other ford dealer across town and told me "good luck"! I then drove it 30 mph only having third gear to the other location. That was October 12th, at around 2:00 pm! I was on an elk hunt heading to Colorado and had to rent a truck to finish my trip! They just called today October 27th and said they figured out the problem and were going to order the parts today!