We wasted 2-3 Hours for nothing, All we needed is ...

We wasted 2-3 Hours for nothing, All we needed is list of Dr. If they have it. Instead of Dr's list they waste our 2-3 hours. This was my daughter's(16&Smart) experience in her words . I went to the front desk at the registration and asked for a list of orthopedists who can accept my insurance. I had stated the situation which was that I sprained my ankle one month before. I went to the place that they referred me to which was Athens Orthopedic Center today but they didn't accept my insurance so I stopped by to get a list of orthopedists. They said they could take care of me here and see me here. I know I was clear because I speak proper English and I am a medical student so I do know what I am talking about. When they said they could see me and take care of me, it means they can see what is wrong and fix it. I waited 1 hour and got called in. I finally got called in and I had to wait 15 minutes over there! A person came to register me and after that I had to wait another 15 minutes. The nurse practitioner came in and said couldn't do anything about my ankle and she would give me a list of orthopedists who accept my insurance. This was exactly what I asked for in the first place!! We asked to see the patient affairs coordinator. We waited for another 15 minutes. A nurse came in and said she heard the situation and said that I could talk to her about what was going on and then the patient affairs coordinator came in. As soon as she came in, the nurse fled. We complained to the patient affairs coordinator and she said that she would check to see what was going on. She went and talked to the person who did registration. We waited another 20 minutes before she came back. She said that it was a misunderstanding. I had to explain to her the situation again and the fact that I was clear with what I wanted. She went back to talk to them and we waited again for 15 minutes. She came back and said it was a misunderstanding and apologized. we had to wait another hour for discharge. It seemed as if we were getting punished for expressing our concerns! When the person finally came to discharge me, it was the person who had registered me. He said he was sorry and that it was a misunderstanding and he thought I wanted to be checked in. I had to tell him once again that I had asked for a list of orthopedists who accepted my insurance and that was all. So it was a very bad experience which wasted my 2-3 hours. This caused me my college class homework and I have to worry about a test tomorrow. We will choose St. Marty's if we have medical problem.