5 out of 5. Our Salesperson was Jermaine, he is ne...

5 out of 5. Our Salesperson was Jermaine, he is new, but he was great! I let him know from the beginning I did my research and I was ready for him!

There are a few things I would like to complain about, but nothing really that requires a downgrade in stars. One of the older experienced sales people was kinda rude (spoke to Mgr about it). Jermaine was talking to us and he came out of nowhere and said pretty loudly that "You're not supposed to say that in front of customers." I have worked in customer service my entire life, and anyone in this line of work should know that you don't correct/discipline in front of the customers. Its very unprofessional and can turn the customer against the person they are working with. It isn't a good look.

Another fellow, Big John, came up and snatched the keys from our Salesperson while we were in the middle of filling out our information. I was like don't take those keys, that's our vehicle. He asked if it was sold, I said it will be in five minutes. He laughed and took them. I don't know if he went to show it to someone else, or what but that kind of made me upset. There was just the one black one left, and my heart was set on it. In the end, of course we walked out with it.

Jermaine was honest and straight forward and when he didn't know the answer Chris was there to help. I really gave them a hard time, but I really did do my research the night prior. We walked out same day with the vehicle with a pretty good deal, in my opinion. It was upsetting that my husband's 15 years in the military didn't qualify for the discount (supposedly this is a Chrysler rule), they wanted the full 20 years. My husband didn't say anything until later, but that upset him because he served a total of almost 5 of those years in Afghanistan.

Overall, for our first brand new car buying experience it was good. We had a good rapport with our Salesperson and that really helped make our experience great. I appreciate everyone who put up with me and got us walking out the door with the exact vehicle we walked in wanting!