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Tushar Pankaj

3 years ago

I stayed here for a work trip. The room was good, ...

I stayed here for a work trip. The room was good, but the service was very subpar. The first night I was here, I tried to order room service and the line just kept ringing forever. After a few attempts, I had to call the front desk, who transferred me back to that same line that rang forever. I called the front desk again and they took my order. Then, I eventually got a call from the room service line to confirm my order. The whole process took far too long.

On a Sunday night, the hotel had an extremely loud concert going on in their penthouse that was so loud that the booming music could be heard at least 10 floors down from the penthouse. I had work in the morning (that's the whole reason I was in this hotel!) and I question the judgement of the hotel to hold such a loud concert on a work night.

The free WiFi was unusably slow, and they charge around $20 to upgrade the WiFi to a usable speed.

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