TLDR: First room was like a rendition facility, go...

TLDR: First room was like a rendition facility, got no help from front desk for hours, don t stay here.

The air conditioner in our room was broken when we arrived - sounded like a power drill and produced no cold air (on a 90F evening) - pure torture. I called the front desk for help, but, after being assured that someone would come fix it, the situation had not improved by 5 hours later.

I called to ask for a room change, and, after 30 minutes on hold, the phone went dead. Subsequent calls to the desk rang indefinitely with no answer.

I then went down to the desk at 11:30pm and no-one at the desk had any idea that we d had any issue. They then moved us to a new room and said they would bring up free breakfast vouchers to make amends.... and no vouchers ever appeared.

Please avoid this place for your own good.