Sarah Hanlin Anderson

Review of The Westin Benson Hotel

We checked in to this hotel today. Not bad initial...

We checked in to this hotel today. Not bad initially but they had a major event tonight that was hugely disruptive. I understand this is an event venue but I would think the hotel would be invested in having event guests not wreak havoc for hotel guests. The front desk was out of water bottles (I assume due to the event) and we were going to get water out of our car but the valet said it would be at least an hour before he could get it due to the number of event guests leaving (not his fault, I blame the hotel). The entire lobby reeks of cigarette smoke from the event guests standing outside smoking and then coming in and out. Additionally you can hear a lot of noise when in the room which makes it difficult to sleep. There s a mini bar in the room which we didn t plan on using but since we didn t get the key to it we can t use the fridge. I am extremely disappointed in this hotel. It is not worth the money at all, I ve stayed in nicer holiday inns.