This place is the most unprofessional business and...

This place is the most unprofessional business and pet boarding facility I have ever seen. Carlos the manager is the rudest unprofessional manager I have ever encountered. My family booked a non-refundable weekend away that costs almost $2,000. Upon arrival for our first time boarding the staff stated my two 5 month old puppies were missing one of their vaccines. Keep in mind all paperwork was sent to them 2 days in advance and I specifically stated in my email please let me know if anything else was needed or missing. No one reached out to say there were items missing. So after they had taken the dogs back in the room, our car was packed, my two young children were ready to go to the resort Carlos states that the dogs can't stay and we needed to leave. Instead of apologizing for the fact that the staff did not take the time to confirm he has cost us a lot of money for our weekend away, and has thoroughly devastated my children and family. As a small business owner I could never imagine treating clients in this manner. Beware of this business, find another place to take your pets!