Don't play the arcade machine games at the park, t...

Don't play the arcade machine games at the park, total scam. My son won a PS4 game but the machine malfunctioned and didn't release the slide so the game could dispense. It fell into the bottom of the machine. Talked to several people, employee's, managers, guest services and all I got was a defuct phone number and told to talk to Tara who was over all the games. She never called me back. All this took place 10/27/19 and I tried for months to get a reponse. Whats worse they never fixed the game- or put a sign that it wasn't working. Nothing. Customer Service is horrible.