Earthen Jadis

Review of Canberra National Zoo & Aquari...

Annual memberships were (honestly) misrepresented ...

Annual memberships were (honestly) misrepresented to us by the zoo staff and we paid too much for a membership we didn't need. When we discussed the issue with the manager, no help was offered to correct this. His response was essentially "you should have paid more attention to the email you would have received after buying the membership and come sooner". Not an acceptable response. Wife and child were very disappointed at the way the issue was treated.

Caution - if considering purchasing anything from this zoo, do your own research beforehand as not all the staff are knowledgeable about the products they are selling.