Laura Coleman

Review of Elegance Salon and Spa

I have never had a worse experience at a nail salo...

I have never had a worse experience at a nail salon than I've had at Elegance. The saying "you get what you pay for" does not apply here, buyer be warned! The prices are outrageously expensive and the quality is sub par to say the least. My friend rented out the salon the day before her wedding & ALL of us (10 people) had similar experiences. None of our mani/pedi's were painted like professionals. French manicure lines weren't straight and every finger had different size "lines," some of us didn't even have paint on our entire nail. I have done my own nails (shellac) for over 5 years. I'm very particular and hardly ever get my nails done because 1. It's cheaper to do it myself and 2. I feel bad nit-picking small things most people wouldn't notice. But because I was standing up in my friends wedding & she rented out the salon, I wanted to enjoy the experience with the girls. When it was my turn the lady got this tool to take off the shellac. I said I would rather have her soak them off, that tool ruined my nails once before & it took MONTHS for my nails to grow out. She assured me it wouldn't and we argued for a few minutes regarding the issue & told me they don't do that anymore because the tool was faster. We came to the agreement that she could test it on my pinky and if I didn't like it she would soak the rest. Well she seemed to go really light and my nail seemed just as hard as before so I reluctantly said okay to the rest. I just soaked off the paint, which chipped after two days (a good shellac paint job should last AT least 2 weeks) and my nails are paper thin, it literally hurt trying to get the polish off. I'm not sure if it was the fact we argued about how to remove the shellac because she was the "professional" or it was just the tool itself but they are ruined. The bride had the EXACT same issue, her nails were extremely weak even with the shellac, which it should actually make your nails stronger. After everything was said and done I ended up paying $115!! I was getting a basic mani/pedi combo for $65 but because of their unclear pricing I was robed. I have NEVER written a review but I couldn't let them get away with this. I'm beating myself up that I even let them touch my once beautiful nails.