Unfortunate experience with a family member that w...

Unfortunate experience with a family member that was struggling. Reached out to HBH to inquire about alternatives since they had been helpful in the past with both Inpatient/Outpatient options We were told that "the staff remembered her and felt like they had nothing more to offer". WOW, how sad is that...concerned enough to send the police for a welfare check BUT we can't help you. I called to plead our case...that this was a crisis situation and I was trying to keep it from escalating. I had seen positive results from the past partial hospitalization so I was hoping to address that. Nate was very helpful but was unable to speak regarding specific issues/concerns and he directed me to DeeDee. I left a detailed message but never received a call back. Shame on You DeeDee!!! I expected more from a healthcare professional, this is the point at which you offer some guidance and direction...not just let someone falter.