Connor Corcoran

Review of Al Serra Auto Plaza

Brought car in for a scheduled appointment and it ...

Brought car in for a scheduled appointment and it was not even looked at until the following afternoon (and had to pay for loaner out of pocket). I was told I had a bad starter and had to have it replaced. When I got my car back (3 days later!), it would not turn over. I was then told the battery was the problem -- after already paying for a new starter! Three days earlier they said the battery was not the problem and was fine. Manager (Cole Preville) was no help and simply offered to sell my old starter back to me. What a joke. Ineptitude at its finest- except for the cashiers, they are wonderful at swiping your credit card, of course.