Horrible experience - Management/owners need to th...

Horrible experience - Management/owners need to thoroughly investigate/background/reference check the subcontractors/installers & sales people they hire! The lack of professionalism, attention to detail and follow up of work is the worst! When the installer, Jesse, came to the house to install tile he was not friendly whatsoever. He proceeded to ask me what specifically needed to be done. You would've thought the sales woman would've explained everything to him. When I responded with that statement, he got angry and was going to leave, before even having gotten started! When returning that day, we found the 'cut' pieces of glass tile left everywhere - on the floor, counter, garage floor. Nothing was picked up or cleaned up! The installation of tile was subpar to our expectations to say the least. He even cut a piece of our NEW wood cabinet trim to make room for the piece of tile and cut it too much and left a gap where they're shouldn't be! When we called Johnson's to complain the response basically was asking us what did we want them to do about it. They did send someone out to look at it and his response was that they'd never seen a worse job done. We had to repeatedly follow up with the store in order to get any answers. At that point, the saleswoman should've been helping is, but did not do anything at all. But they certainly didn't waste any time with billing us and calling to remind us of the balance owed. It was ironic that we got no response or assistance when it came to customer service on the poor kitchen tile job, but they certainly were responsive when it came to the bill! We would NEVER recommend this place, especially the installer, Jesse or the saleswoman.