Rachel Manzano

Review of Galgorm Resort and Spa

There s no doubt that this is a beautiful hotel an...

There s no doubt that this is a beautiful hotel and the grounds are just stunning. Living locally it s been a favourite of ours for years, with my brother getting married there and then recently I did too. We had high expectations and honestly it s hard to go wrong with their recently renovated Four Seasons Suite, but there were a few unexpected hiccups from the hotel s staff that added some stress to us. That seems inevitable for a wedding day but we had gone out of our way to double confirm several things and then when the day came, things has clearly been forgotten or not properly recorded. Half of our guests had traveled from America so we ended up spending some time trying to rectify things instead of just enjoying our time with our families. The following morning was very stressful as we tried to locate lots of missing things like props, leftover cake and so on, we felt like we d been promised a certain level of support and then kind of left in the lurch as soon as the wedding was over. It was a small wedding and we re generally very laid back, so it takes a lot for me to write a review, but I did ask for a way to provide feedback afterwards and was told we would be sent something several times. The third time I asked, 5 months later when the hotel got I touch about something else, I was told the hotel doesn t do that anymore and to just email the manager.