peter espino

Review of Puerto Del Sol Beach Resort an...

First of all, I would like to thank Nestor for all...

First of all, I would like to thank Nestor for allowing my English bulldog into the resort and stay in a cage on the porch in front of my room. As an RCI member this resort is the only resort that gave us a 1 bedroom suite. Also NO WELCOME DRINK as opposed to all other resorts we stayed in. Being used to 2 bedrooms or a larger suite, we were uncomfortable in the room they gave us. I did not complain because of the compromise they had given by allowing my dog. We stayed during off-peak dates so there were many rooms (larger rooms) and management could have given us one with a private porch to accommodate my dog and cage, suffice to say very disappointed in their treatment of RCI members. RCI MEMBERS stay away from this resort for you shall receive the cheapest room they have, granted the amount and length of stay.
Customer service is average, house keeping services were EXCELLENT, cleanliness is very good. Pool area was clean, also given off-peak times pool area was almost uninhabited. Amenities were just average being that NO LOTION was present in toiletry kits. Rooms that charge 6.5k to 22k a night should have lotion present. Restaurant food is BELOW AVERAGE, I would suggest to eat out (Sungayan or Zillas grill or Magunguna) for you get better tasting and quantity of food. Jacuzzi was only turned on when customers are present and or asked to turn on. Parking was offsite. Security was GOOD. Overall it would have been a great stay if we had a larger room issued. I WOULD NOT RECOMMEND THIS PLACE TO RCI MEMBERS.