Ordered fiber and was told that it is 7-12 weeks d...

Ordered fiber and was told that it is 7-12 weeks delivery time. Did not hear from them again, so contacted them in week 11. Received reply that they should pass it on to the contractor and that he should contact the homeowner. Are now on their way into week 13 and have not heard from them yet.

I can accept that they are unable to keep the delivery time. But not communicating about it in any way is completely unacceptable. And don't have to contact support either. Absolutely lousy, 0/5.