Stayed for two nights arriving on one of London s ...

Stayed for two nights arriving on one of London s hottest days of the year. We have stayed here many times before but think this will be the last time. The executive room was shabby, the toilet didn t work properly, the bathroom door couldn t be closed and the aircon was inadequate. Upon returning to the room on Saturday evening we found the large plate glass window swinging in high winds! The window had clearly been left unlocked (guests can t open) by the cleaner. Although we thought we d managed to close it tight at 5am Sunday morning it was blown wide open again !
We were compensated for the toilet and door issue but as we checked out the reception staff member admitted that the rooms were in need of refurbishment and if we stayed again to ask for a room that had been freshly decorated!!
Come in Hilton, ALL the rooms should be of a good quality, after all you don t charge less for the ones that aren t spruced up!
O & C sutherland