Russell Horne Review of Hilton London Metropole
This hotel should be ashamed to call itself a Hilt...
This hotel should be ashamed to call itself a Hilton.
My wife and I spent our anniversary week at this location. I picked it because of the mostly positive feedback and the proximity to certain areas.
The bed was a king size...however, the mattress was so worn out that it felt like a pull out sofa mattress. The TV worked on occasion. The AC DID NOT WORK AT ALL.. The room service food is over-priced and bland. Yes, you get a fridge...but you have a pay a nightly surcharge to use it....this hotel will nickel and dime you for everything.
I called customer service 4 separate times to advise them of the AC and TV issues.
I was informed they knew the AC was out and they would fix it...the next night I requested a separate room and she said oh it will be fixed soon...they blew me off the third and fourth times.
Do yourself a favor and stay away from this hotel...there are far better locations available for the price.
Comments: