I had an appointment at 10:30 and was made to wait...

I had an appointment at 10:30 and was made to wait for 4 hours without notification. Just as with other German institutions you will find some people that do not treat foreigners well and do not respect their time. The quality of the doctors, the facilities, and after operation care was world class. However, we all paying patients and we should be treated equally and fairly. Thoroughly disappointed.