Tim CUSHING

Review of Crandon Golf Academy

Highly disappointed in the customer service. This ...

Highly disappointed in the customer service. This course was highly recommended to me as my company holds corporate golf events there and colleagues of mine play there regularly. So I brought 3 of my buddies down to play and we all live an hour away. We booked our tee time for 3:24 over the phone and then paid in persona t the golf shop. It wasn't until we were getting our carts that the Ranger said we had to have our carts in by 6:30. That was never told to us when booking or when we paid. No one is finishing 18 holes in 3 hours not to mention there was a 4 some in front of us. Had they have told us that when we booked we would have booked an earlier tee time. Subsequently, we were only able to get to hole 10 and we came in and I even asked for a rain check bc it started to pour and referenced the cart policy that was never told to us and the gentlemen who claimed to be the manager was very rude and not understanding at all. He said the policy changed due to Covid 19 but that policy is listed no where on the website and again, no one mentioned it to us when booking or when paying. The average round of 4 players takes about 4 hours so if booking at 3:24 they should have mentioned the cart issue to us. At that point when I addressed that to him, I asked if we could be credited 9 holes or at least given a discount the next time we came considering they dropped the ball customer service wise by not notifying us and he said absolutely not and was very unprofessional about it and inconsiderate of the fact that we drove over an hour and especially during these tough and trying times couldn't do the right thing by us. I am highly disappointed and its very unfortunate that we did not get to experience the entire course and had to feel rushed from the first hole to try and get in as much as we could and that unfortunate and very unfair.