W

Will Mercer

3 years ago

Extremely dissatisfied with this company. Applied ...

Extremely dissatisfied with this company. Applied for a rental home at the beginning of March, no contact was made by the property manager past the application process. Multiple attempts were made to call their offices yet no response during any attempt. An email was politely sent by Ashley Hofer, who is an Administrative Assistant to the Property Managers saying that the application process was complete and we should hear back from the property manager, Renee, shortly. Sure enough, no response, even after emailing Renee directly requesting an update. A month later after the application was submitted, the website that I found the listing on notified me that the listing was no longer available and was taken off of the market a few days ago. There has still been no notification or follow up by the property manager notifying the applicants that the property was no longer available.

In short, TERRIBLE communication and customer service. If possible, avoid this agency at all costs. Almost feels like getting robbed of the application fee with the lack of communication and notifications as far as updates are concerned involving the application process.

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