The rooms very nice but staff very rude and unwill...

The rooms very nice but staff very rude and unwilling to help. As for the restaurant service was awful. Parking was a total mess due to a conference going on. Parking attendant yelling at people where to park. Then our we were over charged for our room. And still trying to get that settled. Working with accounting a lady named Lori who has been very rude and unprofessional. Nightmare!