Seeking to merely make an appointment was difficul...

Seeking to merely make an appointment was difficult. Called twice during office hours but no one answered the phone. Left a message, but no one ever returned the call after four days. It's a good thing I wasn't in desperate need of help. When I called back the person that answered wasn't even in the office I called (the phones apparently transfer, but the message says you are to push "1" to be transferred to someone to make an appointment in the office you are calling. When the other office receptionist answered she had no idea who I was asking for or where to find her. I told her I was looking at their website. Still not clue. So she offered to transfer me to the corporate office and that person had no idea where to find her, but did have a directory listing to give me. And of course that number resulted in another no real person to answer so I had to leave another message. It's the reason why I have yet to make an appointment with any "counselor".