I have lived at three McKinley properties and foun...

I have lived at three McKinley properties and found he attentiveness of the staff, maintenance and management to be worlds ahead of other non-mckinley properties that I have lived at in Ann Arbor and Ypsilanti. When I was 8 months pregnant and our AC went out they sent someone out on a Saturday evening and treated it like an emergency. All of our maintenance issues were addressed same day. Contrary to what other reviews are saying, I honestly love living with McKinley. In fact, I loved it so much I decided to work for them and can honestly say that when I decided to go back to work after my son was born I chose to work for them because they exemplify the values that I strive for in my own life, and the things that are important to me. My entire experience of the was overwhelmingly positive as a resident and so far as an employee as well. Our residents are the reason we even have a job and we take it seriously. To address some of the complaints that I read below: Rental rates do change without notice during the busy season (this is not a lie) when you move in you don't pay your water/trash sewer bill for two months, so you have a balance when you move out. If you don't provide a forwarding address it makes it hard to get any refund checks or mail you a bill. I have even heard this in my own work with McKinley and I makes me crazy, the person who can help you get your deposit is a real human being who takes lunches and gets sick; and even has to talk on the phone or in person with other people who view their issue just as important as yours. We do not avoid anyone that I have seen and respond to all phone calls and emails in the order they are received to be fair. And there are sometimes issues that cannot be immediately resolved and require a fair amount of research. If you moved out two years ago and you're trying to figure out what your past due amount is or why you can't get a landlord reference or whatever the case maybe it does require quite a bit of research for somebody on our end, and unfortunately if court proceedings were filed for an eviction for nonpayment of rent no matter how much you would like us to make it go away we can't make it go away. It's a public record at that point. There are always going to be limitations in customer service delivery, but I genuinely feel that McKinley does care about its residents and at no point in my training have I ever been told by any manager or coworker to ignore the needs of my residents. I have been trained to go above and beyond to take care of my residents and to do everything reasonably within my power to make sure they know that we are invested in them.