Lori Rheiner

Review of Dirty Al's Bayou Grill

The food is good, the customer service is HORRIBLE...

The food is good, the customer service is HORRIBLE. Our son is 10 years old and autistic. He has a very narrow range of food likes and nothing from Dirty Al's (children's menu included). However, we enjoy the food and have eaten there several times. Tonight, went in with a burger from a fast-food restaurant. As soon as he finished his kids meal we cleaned up and put all the trash in the small paper bag and placed it on the table next to the wall. The hostess that seated us saw the bag, a waiter commented on his kids drink and our waitress also saw his kids meal. we were not told anything. We ordered our food and a tea for our son. He had finished his food before ours came so we ordered him dessert to be brought at the same time our food would be served. We were in the middle of our meal when we were approached by the manager. He told us outside food was not accepted and this would not be approved of by the owner. We explained our sons disability and he said "we have burgers here and he could eat that" or place our son's food in a to go box in the future. We immediately stopped eating since he had ruined our dinner and paid our $53.00 bill. He did not make any attempt to recover our patronage. Finally, there was no sign posted that outside food was disallowed. The manager told one of the employees "we need to get a sign posted". WE WILL NEVER GO BACK OR EXPOSE OUR SON TO THIS KIND OF HUMILIATION.