Jeremy Wooten

Review of Kuni Lexus

Let me begin this review by saying that I complete...

Let me begin this review by saying that I completely agree with what Mike Jones, Nick S., and Amanda Hamilton said in previous comments, if you are young KUNI will provide you with significantly less customer service than they will provide to their typical clientele, namely older white people. My wife and I have been consistently overlooked and mistreated since moving our long-standing Lexus business to KUNI.

When my wife and I moved from Texas to Colorado we were excited to see a Lexus dealership in our new neighborhood of Greenwood Village, KUNI LEXUS.

Prior to moving to Denver, Colorado, we had experienced exceptional customer service at PARK PLACE LEXUS OF GRAPEVINE, TEXAS. PARK PLACE LEXUS was a pleasure to deal with no matter the occasion or business that we had with them at the time (In fact their customer service was what lead my wife and I s families to purchase a total of eight vehicles from PARK PLACE LEXUS over a period of thirteen years.) KUNI LEXUS however has been anything but a pleasure to deal with. They have hassled us about getting car washes, lied to my wife about work that she needed done on her vehicle, and generally mistreated us to the point that we are seriously considering no longer being loyal Lexus drivers.

My wife and I look young, I am sure we are not KUNI S typical clientele, but KUNI is mistaken if they believe that we aren t a couple that would spend money on vehicles and vehicle service. And they are mistaken if they believe that we will continue to spend money with a dealership who does not respect their young customers. We appreciate our vehicles, and we are finically capable of and do spend money to have nice vehicles that run well. We value customer service.

I very much hope to find another Lexus Dealership that will appreciate our families business the way that PARK PLACE LEXUS has in the past, because KUNI LEXUS certainly has not. The taste that KUNI LEXUS has left in my mouth frankly has me considering becoming a loyal BMW, Audi, or Infinity driver as opposed to Lexus.