Kelly Baumgardner

Review of MetroCare Home Medical Equipme...

I am reading the reviews and can see that the issu...

I am reading the reviews and can see that the issues with communication at Metrocare have not been resolved. We are currently waiting for the delivery of a wheelchair and walker. The order was placed last week by our care manager at the hospital. My husband has Guillain Barre Syndrome and we can t leave without the equipment. The care manager says that the equipment is usually dropped off the day before a discharge date. Days ago, my husband and I were called by a representative of Metrocare, Lisandra. I returned the call and left a message but never heard back from her, perhaps because she confirmed the date with my husband. I called Metrocare this morning and customer service forwarded me to the warehouse. The warehouse representative said the delivery was on the way but he couldn t say if we are the first delivery. He was not helpful and asked if I am going to continue arguing . I clarified that a phone call to the care manager would have helped with our expectations for delivery. The customer service person (actually a billing person helping out) said someone had a death in the family which left them understaffed. I acknowledged that this is sad and cannot be predicted but, Again, a phone call to someone would have helped. As we wait, my husband was able to reach Lisandra who is currently transferring us to the route driver but did not take responsibility for her lack of communication with us or the hospital. Very poor customer service.