I've found the iiNet staff very helpful and friend...

I've found the iiNet staff very helpful and friendly. They take their time and I've never left with an issue unsolved. They make it easy and are very patient, but basically I don't have any problems with the service. If I had a complaint, it would be that you can only use iiNet if you agree to having a direct debit. Personally, I would prefer to have charge of my account and be able to pay with B Pay