While the airport in general seems to be run prett...

While the airport in general seems to be run pretty well and had not issues it is the baggage claim area that is messed up. 1st Signage to and in the baggage area is poorly designed, ill placed, hard to read and understand, and non helpful, 2nd the time frame to get your luggage is horrible--it took almost 45 minutes to receive luggage on a late evening flight. After multiple inquiries but multiple guest they found that their was a issue with the chute the luggage travels though. I understand breakdowns and issues arise but when it is not discovered until repeatedly inquiries by people waiting for their luggage. This shows their lack of care or interest in the customer. Multiple airport staff walked by or looked at the group of us waiting without doing anything.
So word to the wise DO NOT CHECK luggage that you will need to pick up at CVG airport and if you MUST then expect to add an additional hour to your pick up time.