Apparently this is a collection agency for the dec...

Apparently this is a collection agency for the deceased , fortunately I am very much alive, my debt with kohls went into this collection agency, I have called made a payment with no results, last person I spoke to missy explained to me that she would mail out a payment form when I followed up, I was told that's not what they do. Never received any login or pin to set up an account no service link .?????? Sent a 100 dollar payment has not been applied, course if you dont have a pin,service link, account number how do you apply the payment . I would like my 100 back as I see now that I am with another agency