For what they claim, the hotel is completely sub p...

For what they claim, the hotel is completely sub par. Horrible customer service, absolutely no attention to detail, and just an overall lack or professionalism that you would expect from a higher end hotel. I asked for an early check in, the room was not ready. I took the elevator down to the lobby and wanted to order from the restaurant. The host told me to go back up to my room and order because the menu selection was greater, failing to mention I would be charged a "delivery fee." What would you know, they totally screwed up my order after repeating it to them 4 times. I asked for a set of spoons to be brought up because I bought ice cream earlier in the day, I was charged for that as well. Finally at check out, I paid for my stay in cash, only to find when I came home, my credit card had been charged anyway. Glad I kept the receipt. Very, very lack luster performance. I will not stay here again, nor would I recommend it to anyone staying in the Houston area.