I put my Christmas tree out for collection a week ...

I put my Christmas tree out for collection a week ago, as I thought this was a service that had been offered by the Council (this is what it stated in the leaflet posted through the door for Christmas collections) but it was not collected yesterday, which is our normal collection day.
When I phoned about this, I was told that this is an 'add-on' service and to dispose of it myself, if necessary.