Dealing with housing is a headache in and of it s ...

Dealing with housing is a headache in and of it s self. However, dealing with them these last few months during Covid has been literally the worst experience On top of the epidemic and stressful day to day task. I am a mother of two who has also taken on the responsibility of taking care of my grandmother. I have had to find somewhere that is comfortable for us to live which is complicated on its own.

Having to deal with the housing specialist, I thought would have been the least of my troubles. But boy was I WRONG!!

Sandra has been very helpful with her guidance, even requesting to speed up the process so I don t end up in a homeless situation.

When it comes to dealing with April Wish, Who is the porting agent at DuPage Housing Authority, she has handled me in such an unprofessional, unkind, demeaning, condescending, disrespectful, and Inconsiderate way.

I needed paperwork to be sent over which was emailed in the click of a button but did not happen until the day of my deadline. Seeing that I hadn t heard from April even the date of my deadline I had decided to call her and leave her a message. When I finally heard back from April it was 4:47 PM and all offices at that time have been closed. She then enlighten me that she sent my paperwork to the wrong county, and then tell told me I had to figure it out on my own as far as tracking it.

She did not provide me with an email, a name, or a phone number of Who she sent the paperwork to. At this point I don t know where to start and I do not see the light at the end of the tunnel.

SO DISSAPPOINTED AND FRUSTRATED