Darshi Amat

Review of Bank of America – Highland and...

Horrific!!! The Branch manager, Linda Castillo, wa...

Horrific!!! The Branch manager, Linda Castillo, was rude & incompetent! She would not assist me with printing out a mortgage statement! Which is a basic task. She said she did not have access. I asked if they had a computer for their accountholders to use in order to print out their documents (standard at any branch) she said No. I asked if I can speak to a representative in the mortgage department and they can fax or email it so they can print it out, she said No. Basically she was lazy & did not want to help and she was poorly dressed wearing a camisole tank top (looked like shape wear) under her blazer. When I entered she was at the Welcome/Reception Desk, however she never even said Hello, Good Morning, or How May I Help? Nor did she have a smile on her face. I initiated the conversation asking for assistance.

Then I called Bank of America Home Loans on my own cell phone and asked if they could send it to the branch for printing and they said OF COURSE WE CAN!

I made the call from my car in their parking lot so I returned back to their branch. I stood there at the Welcome Desk for about 10 minutes and NO ONE greeted me, acknowledged me, or even assisted me! I counted 10 representatives and NONE of them could even acknowledge me. How scary considering bank branches are robbed daily and cased for robbery daily! I feel bad for the staff and visiting accountholders that they have a lack of security and vigilance.

The floating Assistant Manager, Gabriela Sandoval, came over after I flagged her down and then assisted me. Her white bra was showing through her sheer black top. DISGUSTING!! There are children visiting the branch!! And she "floats" to different branches with such disregard to their business formal dress code?

The Branch Manager, Linda Castillo, was an absolute coward and kept avoiding me. No accountability, no apology, nor any follow-up to take ownership as to why I returned.

The phone rep was amazing and emailed it to the branch and it was printed in less than seconds.