Taylor Salyers

Review of NTTA

Calling customer service always takes a long time ...

Calling customer service always takes a long time to get ahold of.. which I would be okay with if the reps were friendly and not telling me "you should of had a toll tag" okay... thanks, I'm not obligated to get a tag so I'm not going to do that.
BUT the real reason I HATE ntta is the fact that I had a late bill, my fault, I'll get charged the $10 late fee no biggie. My $93 toll went to $103 for feb-march. I then had a $200 toll for my tolls taken march-april . I paid on the last day so I wouldn't get charged an extra $35 for the original bill and $10 late fee for my second toll bill I'm busy. I work. I am not obligated to pay over the phone or in person. I went online like im sure 85% of people do that night and saw that I had "uninvoiced" tolls. I saw the dates were from April to may. Another 200. Okay those shouldn't be due because it was uninvoiced. I never received a receipt because this billing cycle ends at midnight. So I ended up paying my original two tolls and they charged me for my uninvoiced toll and now since I paid it (unwillingly because the website did it which was $500 all together) they cant send me a paper receipt because there is no way to retrieve that bill since it was already paid while it was "uninvoiced" THAT IS NOT MY PROBLEM BECAUSE I WAS FORCED TO PAY IT. Now I'm stuck wondering how I'm going to get this expensed by my company without a receipt. I am however thankful for the gentleman that helped me and was very patient and never once rude. He identified the problem but he would have to go through a tedious process of emailing me each individual toll charge .. i go through at least 75 tolls a month and that is not his responsibility.. this is NTTA in general not a customer service agents fault so I'm not going to let him do that, plus my company won't accept that form of receipt. Let's hope their service location can resolve this tomorrow morning.. and if so maybe I'll give them 3 stars. *Lesson learned*