geraldine seconds

Review of Ferrymans Tavern

I was in the Waterfront on Friday 24th July with m...

I was in the Waterfront on Friday 24th July with my friend and the weather was beautiful. I had an appointment to attend and just thought I will go for a quick breakfast as I was very close to Ferryman's Tavern which seemed the best option at the time. It was around 12.30 midday, however they had a breakfast add outside and I thought this is perfect as I was rushed and did not have time to have breakfast at home.
We had our temp check done and went to sit down on the outside area waiting to be served.

The waiter (Dylan) approached us and I asked about having breakfast. Firstly he asked me what the time was, as breakfast end at 12.00 in mind the breakfast add in the front. I was all good with that, and asked about their flat bread. No flat bread available either. I then asked "What is the most popular meal here". He answered "Chicken wings and chips".

All good, we ordered 2 Virgin cocktails in the meantime, while looking at available options on the menu. My friend and I was sipping on our drinks when another customer came walking in and asked about breakfast. The customer was a table away from us. A very polite female waitress was assisting him and he referred to the breakfast add outside.Without any further ado the customer was assisted and advised that "Yes breakfast is available" and she asked "How would you like your eggs done Sir".

Wow!!!!!! I felt so hurt as just 15 minutes prior to this occasion we were refused breakfast. I asked to speak to the Manager regarding this matter. The manager came and had a very bad attitude, trying to explain that because of COVID-19 they only had 3 chef's and they are balancing out their meals. The manager then asked, "when did you ask for breakfast?"

Really? At this time I was fuming, as the manager advised that the waiter made a mistake and he will go find out if the chef Can make us breakfast.)

This was messed up as we were sitting there for 30 minutes now.
I then asked for the bill as I needed to run as far away as I could from this place. Firstly once again they have showed me that the colour of my skin played a roll in their Service given to me and secondly, as a Customer Service manager in a professional institution, I received the lowest service ever, I am embarrassed. I hope the management of Ferryman's Tavern looks into this matter as we need all the customers we can get in this trying time. If 1 customer is lost it can damage your business as word of mouth can also be extremely damaging.
Regards
Unhappy customer