Product took too long to deliver. Carpet installed...

Product took too long to deliver. Carpet installed scratched up all of my baseboards. A representative was sent out to review the damage. They used a wood polishing product to get rid of the scratch marks. I do feel however this is just a band aid. I have used this company for several years without any issues. Sad to say this is my last time to do business with them as the solution they gave me is not really a permanent one.