I travel for business often and never write review...

I travel for business often and never write reviews, but I stayed at this hotel in early January for a 5 day business trip and felt like I should share. The hotel was fine and everything was clean in my room to my knowledge. I don t usually use the cleaning option during a short stay at hotels, but this one was a bit longer so I used the cleaning service and came back on my last day to a pair of earrings I received as a gift missing. I know I had them with me on the trip because I had just thought the day before I was going to wear them, but then was running too late. I spoke to security and had to fill out paperwork, they told me they would be in touch. I have now called multiple times trying to get an update or anything on the earrings or what to expect, nobody can give me an answer or they transfer me to somebody else who just writes down my number and says I will get a call back. I am very frustrated by this coming from a high end, and well known hotel. I have never had anything taken from my belongings before and it gave me the worst feeling that I couldn t fall asleep in my room the last night of my stay, just feeling violated as I am always so appreciative of the cleaning service when I do use it on my trips and think they do a great job. I m devastated not only because a gift of mine was taken from my purchased hotel room, but also by the fact that their customer service is clearly a huge downfall and not a priority.