The girl was fine and everything is OK. However it...

The girl was fine and everything is OK. However it was obvious that she was rushed and the emphasis was on pushing through the call rather than doing it properly. I have 99% feeling that I will be chatting to them again shortly. She sounded like she was close to breaking into tears...not sure about the pressure at the Synergy call sites. At least she could SPEAK AND UNDERSTAND ENGRISH...